Agency Appointments & Scheduling

As we mentioned at the HOPE Conference, we have moved to a new marketplace system. A few things to remember to ensure you are able to order and receive your product in a timely manner:

• All agencies must have an appointment time in order to pick up product. Even if an agency isn’t shopping in the marketplace, an appointment is still necessary.

• All appointment requests must be submitted via email to your Order Clerk. Agencies who have not met the deadline will not have regularly scheduled appointments.
• When emailing your appointment times, please include your top three choices including the day, time, and frequency.
• We are first placing agencies who shop every week, and then placing agencies who shop every other week.